Reservation Guarantee – Deposit requirements:

Use of a Credit Card will avoid having to send money in advance. Usually no charge is put on the card at the time of booking.
Guarantees using a Credit Card in lieu of a cash deposit will be for the full amount of the rental with the exception of bookings of multiple months, in which case it would be for the first month.

At our option, the Credit Card will be processed within 30 days of the start of the booking, and deducted from any amount due in Cash upon arrival. ALL deposits are subject to the cancellation policy, described below.

Cancellations & Changes of Dates:

Full refund if notified 30 days or more in advance of the start of the rental period

If you cancel with less notice than 30 days prior to the booked start of the rental period, you will forfeit your payment or deposit. This includes no shows.

No adjustments/refunds will be made for arrivals later or departures earlier than the dates confirmed to you unless notice is given 30 days or more in advance of the start of the rental period.

Damage / Security Deposits:

A damage deposit of 50% of the total rental amount (minimum $500 depending on the duration of your stay) in cash or on your credit card to cover any excessive cleaning requirements, excessive use of utilities or services included in the rental rates, damage to premises, replacement or repair of any major items broken or missing that occur during your stay.

If you are reasonably careful you don't have to worry about the odd broken glass or plate! When it is necessary to use any part of the deposit, details are emailed and if cash has been taken, a refund of any balance – usually within 15 days of your departure. This applies on all rentals. On rentals of one month or more the Damage deposit is one half of 1 month's rent. 

Telephone:
Direct dial long distance calls are billed to your credit card. Taxes, plus 3% service charge are added to the LD provider amount, and an email with details of the calls is sent to your email address. You are of course free to use your calling card, but the credit card or cash deposit security is still required. Please be aware that there is often a considerable delay after departure in finalizing the account due to the billing dates of the Long Distance provider. Current rates 4 cents/min within N. America.